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As long as the shipment has not left our premises, the order may be cancelled. Cancellations can be carried out by mailing us at firstname.lastname@example.org. If the shipment has already left the premise, we won’t be able to cancel the order. In case of receipt of damaged or defective items through courier, please report the same immediately to our Customer Service team. This should be reported on the same day of receipt of the parcel.
Returns / Exchanges
Our policy lasts 15 days and is applicable for select products only. To be eligible for a return, your item must be unused and in the original condition/Packing that you received it. To complete your return, we require a receipt or proof of purchase.
If 15 days have gone by and we have not been notified about the return, we would not be able to offer you a refund or exchange.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the return is approved and accepted, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 10-15 working days.